We are recruiting a Head of Growth and Operations who is ready to help BAP as we venture through an exciting time of rapid growth and scale throughout Uganda. Over the next three years BAP Finance aims to increase our reach by over ten times our current rate by growing our customer base, adding new products, and opening up new offices.
This role will be for at least two to three years, starting in November 2018 and will be based in Uganda.
BAP is delivering the products and services to rural farmers to unlock potentials and propel communities forward. To catalyze farmers to realize their potential BAP offers asset financing directly to the BoP. Our first product, a bicycle, connects farmers to market and other basic life needs. Our portfolio is growing with new assets that push upward mobility.
To date we’ve disbursed over 3,000 loans that increase income by over 35% for our farming customers. Our portfolio and product offerings are rapidly growing as we add new income-generating agricultural assets each quarter. We are scaling our operations by growing from our current base of 1,000 customers a year to reach 15,000 in the next three years.
We are dedicated to serving farmers who are financially excluded and moving them out of extreme poverty. Our goal is to reach one million farmers by 2030.
ABOUT THE ROLE:
We are looking for a hungry, passionate, dedicated and business-savvy individual to take BAP to scale in the next three years. BAP is at an incredibly exciting point in our young history, and we are keen to find the right Head of Operations to serve a key leader for the next two to three years in such a significant expansion.
You will lead the team through rapid growth and transformation, all the meanwhile improving existing systems, and working with BAP’s Director of Finance and Operations on key strategies. You will work relentlessly to ensure that BAP hits our target of serving 15,000 farming customers in the next three years.
This is an exciting time for BAP and an equally exciting position. You will be the one leading our scale strategy first-hand. If you want autonomy in your work and to be part of a social venture history then this is the right role for you.
LOCATION: Uganda: split between Kampala and Northern Uganda
REPORTS TO: Finance and Operations Director
DIRECT REPORTS: Regional Manager, Operations Associate, HR Associate
Operations and Logistics, you will:
Improve operational processes and policies (Credit, HR, Finance), such as building a system for client feedback and improving review of portfolio management.
Oversee supply chain management for loan products (bicycles, oxen, grinding mills, etc.)
Support the Regional Manager in all credit and operations efforts.
Work with the Finance and Operations Director on implementation of operations strategy, including digitization of systems and process improvement.
Management and Talent Development, you will:
Support the Regional Manager in:
Team and performance management of a 17 person (and growing) team across two offices, including recruiting, hiring, career development.
Managing a rapidly growing loan portfolio of 800+ active loans.
Overseeing the continual recruiting, hiring, and onboarding of a growing team, as well as ongoing training and career development of all team members.
Develop progression and succession plans for key staff, particularly for National staff to develop and take on future leadership positions.
Own major components of talent strategy, including team motivation, employee development and training, and recruitment.
Work to improve user experience and customer segmentation.
Build policies and support for customer service.
Refine and built out customer training.
Analyze BAP’s current sales and marketing strategy, including identifying gaps and rolling out tests.
WHO YOU ARE:
Willing to commit 2-3 years
Work experience: 6-7 years of professional experience with 2-3 years in a management position.
Preference to those with at least two years of consulting or operations experience
Passionate about systems, structure, and the back-end operations to make things run smoothly
Experience in small rapid-growth environments, preferably social start-ups going to scale
Strong Excel and analysis skills with desire to ability to quickly adapt to new programs
Hard-working and relentless focus on ultimate vision, all the meanwhile ability to be poised under stress, and have fun with the team
Sense of humor
If expatriate: Experience living and working in a developing country, preferably in East Africa
Bachelor’s Degree required, MBA is a plus, but not required
East African Nationals are encouraged to apply
WHY WORK WITH US:
Massive growth that you’ll lead: from 1,000 customers to 10,000 customers per year; one branch to four branches; and 17 employees to over 80. We’re focused on massive growth over the next few years and you’ll be right there.
Professional development and career enhancement: we are passionate about investing in our team, through formal and informal ways. We have a strong network in the region and we will personally leverage it to help team members propel forward.
Autonomy: you will have real autonomy to run with your ideas, try new things, and manage your projects.
Close team: We enjoy team meals, off-site outings, after work soccer games, and lots of laughter.
Starts modest with significant room for improvement as BAP grows and scales; additional benefits include health insurance, professional development, and air allowance.
Please fill out this brief application and we will be in touch if applicable: